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Terms & Conditions

 

The following Terms and Conditions apply to all visitors and users of the LED Downlights.co.uk website.  By accessing this website visitors and users acknowledge acceptance of these Terms and Conditions. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the LED Downlights.co.uk website. By using LED Downlights.co.uk you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights. 

These Terms and Conditions were last changed on 12th August 2011.

 

Shopping with LED Downlights.co.uk

When you place an Order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automated confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available - you will be notified by email.

Orders can be made through our website online, by email to sales@leddownlights.co.uk or by post. We reserve the right to alter or amend product specifications without prior notice. We may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

Photographs show on this website are for illustration purposes only.  Actual products may differ due to improvement.

 

Payment

Orders will be processed online. Cheque and postal orders are not accepted.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimize the possibility of someone being able to read them as they are sent over the Internet.

Your credit card company may also do security checks to confirm it is you making the Order.

All Order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your Order. 

 

Price

The price for each product on LED Downlights.co.uk is shown in GB Pounds and is inclusive of Value Added Tax (where applicable) charged at the rate of 20%. LEDDownlights.co.uk reserves the right to change the advertised price at any time.

We always try to make sure that the prices on LED Downlights.co.uk are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you provide us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. Please contact us for more information about our delivery charges.

 

Acceptance of your order

There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between you and us. 

 

Delivery and Charges

The cost of packing and delivery is clearly displayed at the 'checkout' for your approval prior to confirming your order.

We aim to dispatch all stocked items within 3 working days of receiving your order subject to your payment being processed and stock availability.  All orders leave our premises on a first class recorded delivery service with Royal Mail - our chosen courier.  Postage & packaging are based on weight.

 

Guarantee

Manufacturers’ warranty will apply where appropriate. Please remember that were quoted, life ratings for light bulbs are indicative - THEY ARE NOT A GUARANTEE.  Lamp life may vary depending on your electricity supply; areas of high fluctuation could considerably affect the life of your lamp. Your statutory rights are not affected. 

 

Returns Policy

In the event that any goods are found to be faulty on delivery or become faulty within 14 days, and require a replacement please email us or write to us immediately so we can contact the manufacturer to make suitable arrangements. The manufacturer may wish to test your product to confirm the item is faulty, please return the goods using the same procedure as our returns policy, after satisfactory test results are received from the manufacturer we will either send you a replacement item or your money refund in full.

Refunds for unwanted goods will be made if you notify us by email or in writing of your intent to return within 7 days of receipt of the goods. It is your responsibility to return the goods safely to us - if we do not receive goods safely or you cannot prove despatch (please ask for a receipt of posting from the post office) then we cannot refund on item. You must pay all postage unless the goods are faulty then we will pay. You are entitled to cancel your order up to 7 days after the date of placing the order but should you choose to do so then it is your responsibility to return the goods to us. (We comply with the requirements of Distance Selling Regulations 2000).

If you wish to return unwanted goods for refund or exchange, the goods must be returned in the original packaging, unmarked and undamaged. The item is your responsibility until it reaches us.

Estimated delivery times cannot be guaranteed. Please check the goods for damage & sign the delivery note accordingly, once goods have been moved from the delivery address damage claims cannot be considered. Damage claims cannot be made for damaged goods on delivery where the delivery notes do not indicate damage. "Not checked" or "unopened" signatures are not acceptable. In the event of damage a copy of the delivery note signed by the recipient and confirmed by letter to us within 3 days is required for a claim to be considered. All packing materials and the item must be kept for our insurers to examine. Should you wish to return a damaged product please e-mails us at info@leddownlights.co.uk and we will advise you on the returns procedure for that product. 

All made to order products are non-refundable.

 

Complaints 

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you have a complaint to make please email us at info@ukledlightingdirect.comleddownlights.co.uk  We endeavour to respond to complaints as quickly as possible within 5 working days.

 

Availability of Products

We try to keep LED Downlights.co.uk  as up to date as possible but cannot guarantee that particular product will always be available. All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order.

 

Availability of LED Downlights.co.uk website

We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that ukledlightingdirect.com will be fault free. If you find a fault, please let us know by info@leddownlights.co.uk

There will be some times when your access to the LED Downlights.co.uk website is restricted to allow for repairs, maintenance or improvements.

 

Limitation of Liability

The LED Downlights.co.uk website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on LED Downlights.co.uk we will try to correct them as soon as we can. To the maximum extent permitted by law, LED Downlights.co.uk accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

Nothing in these Terms and Conditions excludes or restricts LED Downlights.co.uk liability for death or personal injury resulting from any negligence or fraud on the part of LED Downlights.co.uk

Nothing in these Terms and Conditions excludes or restricts LED Downlights.co.uk liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

(Whilst every effort has been made to ensure that these terms and conditions remain strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.) 

 

Proprietary Rights 

The content of LED Downlights.co.uk is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of LED Downlights.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on LED Downlights.co.uk without written permission from us. 

No license is granted to you in these Terms and Conditions to use any trademark or service marks of IQ Eco- Light or LED Downlights.co.uk

 

Changes 

We may update these Terms and Conditions from time to time and these changes will apply to the use of LED Lighting Supply. If you do not wish to accept the new Terms and Conditions you should not continue to use LED Downlights.co.uk.  If you continue to use LED Downlights.co.uk after the date on which the change comes into effect, your use of LED Downlights.co.uk indicates your agreement to be bound by the new Terms and Conditions. 

Please read the instructions, manuals and other user documentation (if applicable) that comes with your products carefully. LED Downlights.co.uk is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all Products safely and in accordance with the manufacturer's guidelines (if applicable). 

We may change or withdraw any part of LED Downlights.co.uk or may refuse you access to the web site at any time if we consider it necessary. 

We may also terminate this agreement and immediately remove, cancel or suspend access to and use of LED Downlights.co.uk upon breach of any part of these Terms whatsoever. 

 

General 

We may update these Terms and Conditions from time to time and these changes will apply to the use of LED Downlights.co.uk.  If you do not wish to accept the new Terms and Conditions you should not continue to use LED Downlights.co.uk.  If you continue to use LED Downlights.co.uk after the date on which the change comes into effect, your use of LED Downlights.co.uk indicates your agreement to be bound by the new Terms and Conditions.

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